How can we help?

Check your spam or promotions folder. The email comes from noreply@figurapp.com. If it doesn't show up in 5 minutes, request a resend from the login screen by tapping "Resend verification".

If you still don't receive it, write to us with the email you used to register.

On the login screen tap "Forgot password", enter your email and you'll get a link to reset it. The link expires in 60 minutes.

Check these things, in order:

• That location permissions are active for Figurapp (phone Settings).
• That the detection radius is configured reasonably (minimum 500m). Check in Settings → Detection radius.
• That there are active users in your area in the last 30 minutes — the radar only shows people actually moving with the app.

Go to a friend's album from the Friends tab (or Trades → +) and tap "Propose trade". Choose up to 5 stickers you have as duplicates and up to 5 they need. The other person gets a push notification and can accept or reject.

When both accept and meet in person, both must tap "Confirm trade" from the trade screen so the albums update automatically.

From the app: Profile → Settings → Delete account. All your data (album, friends, trades, messages, location) is deleted within 30 days. This action cannot be undone.

Try, in this order:

• Close and reopen the app.
• Restart the phone.
• Update to the latest version from App Store / Google Play.
• If you still have problems, write to us with the phone model, iOS/Android version and on which screen it happens.

If a user harassed you, didn't honor a trade or violated the Terms, write to us at support@figurapp.com with the username and a description of the problem. If you have chat or proposal screenshots, attach them.

Awesome, write to us! All suggestions go to feedback@figurapp.com. We read everything even if we can't always reply.